This policy explains order cancellation, returns, return shipping, deductions, and refunds for the Strydon EDB002 electric dirt bike purchased from strydonbikes.com.
Quick answer: EDB002 returns have a 45-day request window beginning on the delivery date. Contact Strydon before sending anything back.
Email Strydon SupportDetailed return conditions
Return summary
| Product type | Request window | Full rules |
|---|---|---|
| EDB002 electric dirt bike | 45 days from delivery | Full EDB002 return rules |
This policy took effect on November 1, 2026. Contact Strydon with your order number if you need help confirming the terms for an earlier order.
1. Covered product
This policy covers the EDB002 electric dirt bike purchased directly from strydonbikes.com. Its 45-day return window, return shipping, inspection, and deduction rules are described below. The request window begins on the date the carrier records the bike as delivered or signed for.
2. Order cancellation
An EDB002 order may be cancelled before shipment without a cancellation charge; the payment is refunded to the original payment method. After shipment, the order cannot be cancelled directly. Contact Strydon immediately so we can request carrier interception, although interception is not guaranteed. If the bike is delivered, a request to send it back follows the return terms below.
3. Return and shipping treatment
Confirmed product or fulfillment issue
For an EDB002 with a confirmed quality issue, shipping damage, wrong item, or missing item reported within the 45-day return window, Strydon provides a prepaid return label and a full refund, including any original order shipping charge.
Buyer-requested return
Request a return within 45 days of delivery. Strydon provides a prepaid return label. A return-shipping deduction equal to 10% of the order amount applies to non-quality returns; other documented deductions may apply after inspection under the return conditions below.
4. How to request a return
Email Support@strydonbikes.com within the 45-day return window. Include the order number, EDB002 VIN or frame number, return reason, and clear photos or video of any damage, defect, or incorrect item.
For an electric-bike return, provide an unedited video showing the entire bike, a video of the odometer while the bike is powered on, close-up videos of the main components and accessories, photos or video of the packaging, and a video of the packing and sealing process before return shipment. Strydon may request more evidence if anything is unclear.
Your first email within the return window makes the request timely. Provide the required information and evidence within 7 calendar days after first contact, or obtain Strydon's approval for more time before that period ends.
Wait for Strydon's return instructions and use the label we provide. Pack the bike and accessories securely and hand the package to the carrier as instructed. Do not independently ship a bike return; Strydon will not reimburse independently arranged shipping, packaging, or related costs.
5. Return condition and deductions
Return the bike with its required components, accessories, and documentation, packed to prevent damage in transit. Strydon may assess documented damage from inadequate packaging, missing parts, abnormal wear, misuse, or modifications after inspection.
For a non-quality return, 18 miles or less is generally eligible. More than 18 miles requires Strydon approval and may incur a $9.99 deduction for each mile over 18; more than 50 miles is generally ineligible for a non-quality return. Mileage limits do not restrict service for a confirmed quality issue.
A 10% return-shipping deduction applies to non-quality returns. A 5% opened-item handling fee may apply after the bike has been opened, assembled, or used, and a 10% fee may apply to a minor or reversible modification. The combined total of these three percentage deductions is capped at 20% of the order amount. Missing or damaged parts, approved excess mileage, and major or irreversible modifications are assessed under the detailed return conditions and deduction schedule.
6. Refund process
Strydon normally inspects a returned EDB002 within 3-5 business days after the warehouse signs for it. If a deduction applies, Strydon provides an itemized explanation and supporting warehouse photographs before finalizing the refund.
Once the return and any applicable deductions are approved, Strydon initiates the refund to the original payment method within 5-10 business days. Customer service notifies you when the refund is initiated; the credit is generally posted about 5 business days later, subject to the payment provider or bank.
Contact Strydon Support
For an EDB002 return, email Support@strydonbikes.com with your order number and a brief explanation. Read the full EDB002 return rules for additional conditions that apply to your bike.